Return Policy

Skin Genetics Co offers a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

Our focus is to give you the best experience with us. If you are unsatisfied with our products – please contact our support and we will do our best to help you out! As promised, we will issue a full refund 30 days after receiving our product. You can do this by sending us a message on Contact Us page.

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.